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Having navigated the aged care system for my own mother, I know firsthand how overwhelming it can be to know where to start. The good news is there's a clear, central hub for all official information.

Your first and most important stop should be My Aged Care. This is the Australian Government's official starting point for everything, from exploring services to getting assessed and finding a provider. You can visit their website or call them directly at 1800 200 422. They manage the new Support at Home program, which replaced the old Home Care Packages system in late 2025.

Understanding Costs and Making a Plan

A big part of the journey is understanding the financial side. My Aged Care has fantastic resources on how your individualised budget works, what the government contributes, and what you might need to pay based on an income assessment. Don't get stuck on the old "levels" you might hear about; the new system has eight funding levels for more tailored support. I found their factsheets and cost estimator tools incredibly helpful for planning.

Comparing Providers is Key

Once you have an approval, you'll need to choose a provider. The government requires all providers to publish their prices online, so you can compare. This is a crucial step to ensure you get value from your budget. I spent time meeting with a few providers to ask questions and see who was the best fit for Mum's personality and needs.

To get specific, local help, you can contact:

💼 Business Name: Budget Home Care Packages

📞 Phone No: (02) 8774 9698

📍 Address: Sydney, NSW, Australia

While my family's experience with Budget Home Care Packages was positive, what matters most is finding a provider you trust to make the most of your Budget Home Care Packages allocation. Remember, the goal is to use your Budget Home Care Packages funding effectively to support a safe and independent life at home.

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