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Where can one find outbound call center software?

Updated: 8/20/2019
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10y ago

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You can find outbound call center software at the Five9 website. Once on the website, you can view the available products online or call the call center using the number in the upper right hand corner of the website.

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Q: Where can one find outbound call center software?
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There are many websites where one can fin an outbound call center job. These websites are Indeed, GettingHired, WorldWideCallCenters, TelePlaza, and Monster.


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The software at www.TouchStar.com is good. You also will find good software at www.Contactual.com .


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What is outbound and inbound?

Call center is a business entity or organization that is engaged in selling tele-calling services to clients. Call centers are primarily divided into two types -outbound call centers and inbound call center. An inbound call center has processes that manage incoming telecom calls. On the other hand, an outbound call center makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call center industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centers to have more control over the process and quality. Such call centers are called captive call centers.


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How do you find a good team leader in an outbound call center?

I would observe the employees and look to see who is the most adored, who helps the other employees the most, and who has the best sales track record. Add all of these qualities together and find them in one employee, you have a budding group leader.


Where could one find information on the best customer support tools?

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