tom clewlow
Objective of a Supply Chain • Maximize overall value created • Supply chain value: difference between what the final product is worth to the customer and the effort the supply chain expends in filling the customer's request • Value is correlated to supply chain profitability (difference between revenue generated from the customer and the overall cost across the supply chain) • Sources of supply chain revenue: the customer • Sources of supply chain cost: flows of information, products, or funds between stages of the supply chain • Supply chain management is the management of flows between and among supply chain stages to maximize total supply chain profitability
To structure a marketing plan incorporating Porter’s Value Chain and holistic marketing, start by analyzing each segment of the value chain—such as inbound logistics, operations, and marketing—to identify areas for optimization and differentiation. Integrate holistic marketing principles by ensuring that every aspect of the business, including product development, customer engagement, and branding, aligns with a unified vision and message. This approach emphasizes creating value not just through the product but also by enhancing customer relationships and experience. Finally, collaboratively develop strategies that leverage insights from the value chain to inform marketing tactics, ensuring a cohesive and comprehensive plan that drives both efficiency and customer satisfaction.
Porter's Value Chain Model identifies the areas/activities where the business is "adding value" to the customers. This model specificslly focuses on customer oriented activities. For example if a car manufacturing company produces such a car which will help its customers save on fuel costs, this is such an activity which adds value to the customer. As far as it's about strengths and weaknesses, this model will help organisation identify those areas where they are adding value to the customer(strength areas) and those areas where they need attention to add values because value chain is all about how you do something extra for your customers which your competitors can't or don't.
Porter's Value Chain Model identifies the areas/activities where the business is "adding value" to the customers. This model specificslly focuses on customer oriented activities. For example if a car manufacturing company produces such a car which will help its customers save on fuel costs, this is such an activity which adds value to the customer. As far as it's about strengths and weaknesses, this model will help organisation identify those areas where they are adding value to the customer(strength areas) and those areas where they need attention to add values because value chain is all about how you do something extra for your customers which your competitors can't or don't.
A supply chain focuses on the flow of goods, services, and information from suppliers to manufacturers to consumers, emphasizing logistics, inventory management, and the efficient delivery of products. In contrast, a value chain examines the series of activities within an organization that add value to products or services, including design, production, marketing, and customer service. While the supply chain is concerned with the overall network and processes involved in getting a product to market, the value chain highlights how each step contributes to competitive advantage and customer satisfaction. Both are essential for understanding the overall efficiency and effectiveness of a business.
A tight value chain refers to a highly coordinated and efficient sequence of activities that a company undertakes to deliver a product or service. In this type of value chain, each step—from sourcing raw materials to production, distribution, and customer service—works seamlessly together, minimizing waste and maximizing value. This integration can lead to competitive advantages, such as cost savings and improved customer satisfaction, by ensuring that all parts of the process are aligned and responsive to market demands.
Earl Naumann has written: 'Customer satisfaction measurement and management' -- subject(s): Evalution, Customer services, Management, Consumer satisfaction, Evaluation 'Creating customer value'
The virtual value chain differs from the conventional value chain primarily in its focus on information and digital processes rather than physical goods. While the conventional value chain emphasizes the sequential steps of production, logistics, and sales of tangible products, the virtual value chain incorporates activities such as data collection, analysis, and digital distribution. This shift allows for enhanced efficiency and responsiveness to customer needs through technology, enabling businesses to create value in a more agile and innovative manner. Ultimately, the virtual value chain highlights the significance of information as a critical asset in modern economies.
UPS's value chain refers to the series of activities and processes that the company undertakes to deliver its logistics and package delivery services effectively. It includes inbound logistics (managing the flow of packages), operations (sorting and processing shipments), outbound logistics (delivering packages to customers), marketing and sales (promoting services), and service (customer support). By optimizing each component, UPS enhances efficiency, reduces costs, and improves customer satisfaction, ultimately creating a competitive advantage in the logistics industry.
No they are not all the same thing. A customer value threshold is the max the customer values something. A customer value proposition is the value proposed by the customer, which is the same as a value offering.
Important relationships among Dell's value chain activities include integrating supply chain management with production processes to ensure timely delivery of components, coordinating marketing and sales efforts to meet customer demands, and aligning customer service activities with product quality to enhance overall customer satisfaction. Additionally, collaboration between research and development and manufacturing teams is crucial for product innovation and improvement.
"(holistic margin management) is about removing non-value-added components from a customer's perspective, and reinvesting in those savings in value-creating opportunities."