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Where should a technician begin gathering data when troubleshooting a computer problem?
When fixing a computer pretend the computer is a human body and you are the doctor. look for symptoms and see if they all have a connection.
If the PC is lagging or going real slow automatically it could be a heat or memory problem or a startup programs eating all resources.
Technicians will not know all the answers to all the problems. So it is perfectly OK to ask for help from other technicians. In class i was told that Google is your best friend and it is the biggest free tool you could ever have.
try searching for the problem trough google or look for websites that offer free help on fixing computer problems. there is forums who do that. One in example is Bleepingcomputer.com
What else can I help you with?
While troubleshooting a computer a technician notices that the computer will not boot normally but it can boot into Safe Mode What is the most likely cause of the problem?
A driver
Which of the troubleshooting a computer problem involves?
trouble shooting
What is troubleshooting stands for?
Troubleshooting is a word, that is often used in computer software, when errors occurs. It is a way of saying "Solving a problem" or to "look for a problem".
A user is unable to send email while troubleshooting this problem?
A user is unable to send e-mail. While troubleshooting this problem, the network technician first verifies the physical connectivity of cables. Which troubleshooting approach is being followed? A: bottom-up
When troubleshooting a printer problem a technician finds that the operating system was automatically updated with a corrupt device driver Which solution would resolve this issue?
use the last known good configuration to restart computer
How does remote-access software help in the troubleshooting process?
Remote access software is used to access your desktop or laptop computer from another location and using another computer. These software programs allow you to log on to your computer when you are away from home.
Which of the following troubleshooting steps usually takes place after you have talked to the user experiencing the problem?
Gathering information on the issue
What 5 steps you would take when troubleshooting equipment?
When troubleshooting equipment, I would first identify the problem by gathering information from users and observing the equipment's behavior. Next, I would check the power supply and connections to ensure everything is functioning correctly. Then, I would consult the equipment's manual or documentation for troubleshooting guidelines and perform any recommended diagnostics. Finally, if the issue persists, I would escalate the problem to a more experienced technician or seek professional support.
When troubleshooting a computer problem after backing up the data?
wipe the hard drive
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
During which stage of the general troubleshooting process should you use questions as a method of localizing the problem to a smaller range of possibilities?
Gathering symptoms
A technician fails to successfully boot a computer into Safe Mode The technician then successfully boots the computer using a Windows boot disk What is the most likely cause of the problem?
hard drive failure
