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What else can I help you with?
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
Does frontier communication have good customer service?
From what I have seen, Frontier Communication leaves a lot to be desired when it comes to customer service. The biggest complaint is that it takes many calls to resolve issues.
What are some common problems encountered by call center agents?
1. Angry customers/insults/arguing etc. Angry customers are prone to taking their frustration out on the closest thing they have to a cause of their problems. In this case, it's the CSR on the other end of the phone. 2. Lack of authority to resolve issues. Many customer service reps agree with the customer, but due to company policy are not allowed to resolve the issue. 3. Inadequate/missing tools. In many companies, CSRs do not have the tools they need to provide the information the customer needs or to resolve an issue a customer is having. 4. Poor environment/hours. A large number of reps work long (~14 hours) in buildings that in many cases are not air conditioned/heated.
When using the cause-and-effect (Fishbone) diagram to resolve an acquisition problem after you draw the fishbone diagram the next step is to .?
major cause
When making calls describe how to identify problems and who to refer them to?
When receiving a call, try to establish the customer's needs as soon as possible. If the customer doesn't state what they want straight away, or seem confused or unsure of what they want, use open and closed questions to ascertain what the customer wants. If you are unable to answer their query or resolve the call, refer them to another employee. This could be done by your knowledge of the company or by referring to an internal directory.
When dealing with an angry customer which two things can a technician do to resolve the problem?
Allow the customer to explain the problem, possibly dispelling some of the anger. Sympathize with the customer's problem.
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
What is the functinon of software patches?
A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.A patch is a fix for a problem in a computer program. When problems are found patches are applied and updates can later be prepared to resolve the problem completely.
How do you resolve computer freeze hang problem?
buy a new computer
What do you do to resolve a virus problem on your computer?
GEEK Squad
How do you solution customer complaint?
Listen, agree and try to resolve the problem best you can!
What do you do if you can't resolve a problem as a customer service provider?
refer to a manager or supervisor
When troubleshooting a printer problem a technician finds that the operating system was automatically updated with a corrupt device driver Which solution would resolve this issue?
use the last known good configuration to restart computer
What is remote computer support?
I would contact the service carrier thru which I had my service and ask them if anyone could assist me with remote computer support and if that didn't resolve my problem I would ask them if they could refer me to someone who could help me.
How you resolve the problem of dis advantage of computer?
Get it repaired or get a new one
A customer calls and reports that her computer shuts down and reboots on its own What is one possible cause?
A computer that shuts down and reboots on its own often has an issue with the power supply. Replacing the power supply will often resolve the problem.
A vehicle has excessive exhaust smoke During a road test the technician verifies the excessive smoke and finds that the automatic transmission shifts rough?
After the mechanic finds that the transmission is shifting rough, he will inform the customer of the problem and do further tests to determine the cause of the problem. After that he will take the appropriate steps to resolve the issue.
