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When dealing with an angry customer which two things can a technician do to resolve the problem?
Wiki User
∙ 13y ago
Allow the customer to explain the problem, possibly dispelling some of the anger.
Sympathize with the customer's problem.
Wiki User
∙ 13y ago
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A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
How do you solution customer complaint?
Listen, agree and try to resolve the problem best you can!
What do you do if you can't resolve a problem as a customer service provider?
refer to a manager or supervisor
A vehicle has excessive exhaust smoke During a road test the technician verifies the excessive smoke and finds that the automatic transmission shifts rough?
After the mechanic finds that the transmission is shifting rough, he will inform the customer of the problem and do further tests to determine the cause of the problem. After that he will take the appropriate steps to resolve the issue.
What are roles of customer care jobs?
As far as I know, the roles of customer care are assisting the customer to resolve the problem on products and services within a phone call conversation. They are also answering the customer inquiries about products and services.
Ability to deal with customer service issues and resolve conflicts effectively with internal and external customers?
That clearly defines the problem
What is it called when when employees are allowed to solve customer problems on the spot?
Empowerment is the term often used in the customer service business. The individual service provider members have to have the authority to make decisions to resolve the customer's problem.
How do you use resolve in a sentence about a resolution?
We need a resolution to this problem. How can we resolve this problem?
What does it mean when you get a splinter in a dream then a long lost friend comes to help you get it out?
It could mean that the qualities you associate with that long lost friend are what you need to resolve a problem (or injury) you are dealing with now.
What are the three important steps needed to recover the potentially lost customer?
1) Feel their pain 2) Do all you can do to resolve the problem 3) Offer "symbolic atonement"
When troubleshooting a printer problem a technician finds that the operating system was automatically updated with a corrupt device driver Which solution would resolve this issue?
use the last known good configuration to restart computer
