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1) Feel their pain

2) Do all you can do to resolve the problem

3) Offer "symbolic atonement"

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Listening to and understanding how the customer feels about the situation effective or ineffective?

Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.


Is listening to and understanding how the customer feels about the situation effective or ineffective?

Without defining the situation, Listening and understanding is about as important as asking the right questions. In this case more work needed to be done.


What are the subjects needed for customer care?

To excel in customer care, essential subjects include communication skills, which focus on verbal and written interactions; psychology, to understand customer behavior and emotions; and problem-solving techniques to effectively address and resolve issues. Additionally, knowledge of product or service specifics and familiarity with customer relationship management (CRM) systems are important for providing efficient support. Training in empathy and conflict resolution can further enhance customer care skills.


Representatives from which THREE what functions may normally be needed to serve on the market research team?

Cost Analysis Customer Technical


What is bad customer service?

bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. it is ignoring a customer. if you get a query and you do not know the answer then you should refer them to someone who can answer their question. bad customer service is being in polite and not helpful in any way when needed buy a customer. being rude or obnoxious is bad too.

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