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patients;
internal customers expectations
Internal
the difference between internal and external customer is that internal customers are the employees of the company whereas the external customers are only the customers outside the organisation.....
Okay, so that would depend on which Home Care service you are, since you do not provide your company name. But if you see a decline in profit or a decline in the number of customers, then perhaps there is an issue with your home care services.
operations
The characteristics of your internal customers are many. One is that they are within your business and they provide some type of service to your business.
Employees are called internal customers because they work for/with the organization from the inside vs. external customers who are customers who pay for a product or service. Much like companies serve external customers, they must serve internal customers (employees) in terms of training and development, job satisfaction, reward and recognition, feedback on performance. The relationship between external customers and internal customers is very symbiotic. Without one, you wouldn't have the other and without either, companies wouldn't exist.
Internal customers are familys
The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.
This can be taken two ways: 1. The external customers are customers who come to the health care facility for help. This would be termed as the patient's and their family members, friends, or representatives. Internal customers would be the facilities co-workers. A doctor calling the operator and asking her to overhead page someone. The operator would be providing a customer service for the physician and therefore he is a customer. 2. Internal customers could also be seen as employees of the facility purchasing goods or services from the facility. For instance, at our hospital employees may buy supplies from our Central Supply. They can also buy drugs from the pharmacy. They can also have their blood drawn without having to go to an independent phlebotomist. If they were to come in as a patient they would be receiving services.