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If you are dissatisfied with, for example, the manner in which a claim was handled by an adjuster, the next step would usually be to contact the "Claims Manager" or "Claims Supervisor" who supervises that adjuster. Keep in mind though, that many insurance policies have provisions that outline an appeals process with regard to claims. To the extent that these processes are a part of the contract, they must be followed at the risk of waiving your subsequent rights.

You can also contact your state's Department of Insurance. There will be a section within it for consumer assistance. You may be handle the early parts of the dispute electronically (by email and on-line forms). Be sure, however, to keep all correspondence and other documentation (including hard copies of email) to and from the insurer, as this may be critical evidence during the course of resolving your dispute.

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Q: Who do dissatisfied customers report to on an insurance co?
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