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I'm not that familiar with Ozark Trail gear -- isn't it mostly distributed through Walmart? If I'm not mistaken, it is an outdoor gear brand made by North Pole Ltd. I believe they are located in Hong Kong and are the largest tent manufacturer in the world, though the name isn't as well-known as The North Face or Marmot. Here is the contact info I found for North Pole Ltd -- hope this helps:
Consumer service lines:
1-800-775-1965
1-800-449-9015
1-800-366-1599 (U.S.)
1-800-625-8772 (Canada)
Fax: 636-390-5798
Outside the U.S. and Canada, call 1-636-239-2434
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