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This is true but Jacks memories were removed before the Doctor met him. He tells us when Rose first encounters him in series one:

For a start, it isn't Captain Jack, it is in fact Donna Noble. At the end of the fourth series, David Tennant's final full series, when Donna touched the Doctor's spare hand, resulting in a second version of the Doctor growing out of it, only this one is part human, the Doctor's mind went into Donna's and the powers of his mind were sowly killing her. So, to prevent this from happening, the Doctor had no option but to erease her memory completely of all the things they did together. If she remembered for just one second, she would begin to burn up and be erased from existence totally.

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12y ago

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