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Why do customers have to wait in line even when the service system is not overloaded?
Wiki User
∙ 11y ago
Stores dont care about customers. they just want your money, hey they htere at least 8 hr day... its no biggie if YOU have to wait.
Wiki User
∙ 11y ago
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What service does Venere offer its customers?
Venere offers its customers feature listings for hotels and residences in major tourist areas all over the entire world. It's possible to choose from even the major metropolitan capitals!
What does a job in customer service involve?
It depends on the company product or service offering - customer service job can be inbound call answering customer inquiries on account information, billing information, ordering new service or products, or outbound calls (telemarketing) using scripts. It is the process of targeting, acquiring and convincing customers to buy your and product and services. And then taking good care of them after the sale so they come back again and again. Customer Service jobs depend on the business you are working for. The basic idea is that you have knowledge of the company and products/services along with a basic understanding of how to troubleshoot the issues, problems, and requests that may come up with those product or services. Normally, if you are being hired directly into a customer service position, you will receive training to prepare you for the possibly questions and scenarios which may arise. As the name implies, you will be dealing with customers on a regular basis. No two customers are exactly the same in what they want or expect... but no matter what, they will want you to care about their issue, be motivated to assist them, and happy to help in any way you can. Any job that provides a service to the general public. ie... retail, resturants, bank tellers... Not necessarily the general public. They may only deal with established customers. A computer service bureau that processes payroll for several businesses will have Customer Services Representatives who deal directly with established customers but have nothing to do with the general public or even a prospective client. Often the term is used for phone operators who work the complaint hotline for major retail companies. Think about WalMart. They have a customer service dept. in every store. So will your local electric company, or the gas company. Switchboard operators are essentially customer service employees. They're the first line of contact for their business and serve by anwering questions and/or directing calls/taking orders/ confirming shipments. Hotel front desk clerks are certainly customer service employees, as are the hotel's maintenance and housekeeping staff, to some degree. Their "customers" are usually what is considered "internal customers" IE; they don't often deal directly with the guests. Their customers are actually other employees who book the rooms and clean the rooms. Customer service is a very broad umbrella. Many jobs can be considered to be service jobs.
How can a service firm deal with the beahivior of jay customers?
The Thief •No intention of paying-sets out to steal or pay less •Services lend themselves to clever schemes to avoid payment ØFor example: bypassing electricity meters, circumventing TV cables, riding free on public transportation •Firms must take preventive actions against thieves, but not alienate honest customers by degrading their service experience ØMake allowances for honest but absent-minded customers The Rulebreaker •Many services need to establish rules to guide customers safely through the service encounter •Government agencies may impose regulations that service suppliers must enforce •Some rules protect other customers from dangerous behavior ØFor example: Vail and Beaver Creek, Colorado-ski patrollers issue warnings to reckless skiers by attaching orange stickers on their lift tickets •Ensure company rules are necessary, not bureaucratic The Belligerent • •Expresses resentment, abuses service employees verbally or even physically •Confrontations between customers and service employees can easily escalate •Firms should ensure employees have skills to deal with difficult situations ØIn a public environment, priority is to remove person from other customers ØMay be better to make a public stand on behalf of employees than conceal for fear of bad publicity •Family Feuders and Vandals •Family Feuders: People who get into arguments with other customers-often members of their own family •The Vandal: ØService vandalism includes pouring soft drinks into bank cash machines; slashing bus seats, breaking hotel furniture ØBored and drunk young people are a common source of vandalism ØUnhappy customers who feel mistreated by service providers take revenge ØPrevention is the best cure The Deadbeat •Customers who fail to pay (as distinct from "thieves" who never intended to pay in the first place) ØPreventive action is better than cure-for example: insisting on prepayment; asking for credit card number when order is taken ØCustomers may have good reasons for not paying -If the client's problems are only temporary ones, consider long-term value of maintaining the relationship
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
How can a firm attract additional customers by offering better services at lower price?
even if u try to sale ur goods at free of cost.... some customers tendency u vl never able to change
Which is best operating system?
I think its Linux because it wont get so easily overloaded even if you have a lot of applicvations running.
What is world class customer service?
it is exceptional service..meeting the customers needs and even going above and beyond..
What type of customer service is available at BT?
"According to their web site, the only kind of customer service that is available at BT is to business customers. Even so, they do not guarantee that their products are available to all customers."
What services does FX Trader provide?
FX Trade provides customers with many products and services. Some service that stick out is the currency converter. Customers are able to convert currencies quickly and efficiently. Forex Trade offers many different platforms for their customers. For instance a customer could trade online or from their smartphone. Forex also allows their customers to practice trading to any customers even trial customers. This service allows the customers to improve their trading techniques.
Who created a system of transporting electricity?
Edison for DC from power plants to customers up to about a mile awayTesla for AC from power plants to customers hundreds or even thousands of miles away
The civil service system was created to put an end to what?
Civil service virtually ended the the spoils system. Civil service workers get their jobs through competitive examinations and keep them even though a new administration comes into power.
What service does Venere offer its customers?
Venere offers its customers feature listings for hotels and residences in major tourist areas all over the entire world. It's possible to choose from even the major metropolitan capitals!
What kind of reviews does Superdrug have?
Superdrug has poor reviews. Customers say that their in store service is unsatisfactory and many of the employees are rude and unhelpful. Customers also that the website is terrible, and sometimes the items do not even get delivered in a timely manner.
What is the lowest price ever for a phone?
Many phones are given away free of charge by telephone service providers just to get customers signed up to one of their contracts or even as part of a pre-paid service.
What can you do on internet?
We can do Internet faxing, enjoy the benefits of the VoIP service and even get connected to virtual PBX system.
How do you sell products to a person with brain cancer?
People with brain cancer are the same as other people - do not treat them any different than your other customers unless you are going to be even nicer and give even better service!
How to make a marketing plan for service?
Any marketing plan is highly dependent on the market, the service being offered and other factors. There is no one marketing plan for all services. Details matter. Even the culture of the customers can matter to how you market.
