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There is always a right way of doing something, whatever it is that you may be doing. The right way tends to work, and wrong ways either don't work or work very inefficiently. So if you create a system or a process by which something is done the right way, this can be used to accomplish whatever it is that your organization is trying to accomplish (whatever that may be, frying Hamburgers, selling houses, arresting criminals, etc.). Without offering any system or process, you would have to ask the members of the organization to simply improvise everything they do, and that is not going to work.

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Q: Why do organizations need systems and processes?
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