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A courteous expression is necessary since it creates a better impression on the person on the other end. This is specifically important as far as business is concerned. Whenever a call comes in, if you greet the caller well, you increase your chances of converting the caller into your customer. This is the reason why most of the modern phone systems today come equipped with IVR feature that greets the callers with a soothing recorded message and smoothly guides them to the desired destination.

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Q: Why do you need the courteous expression when answering phone call?
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