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Why is escalation an important tool in computer troubleshooting?
Wiki User
∙ 13y ago
"Escalation", in the world of computer troubleshooting is necessary when the current computer tech cannot resolve the troubling issue at hand. Escalation is an important tool because it allows one tech to involve a more knowledgeable tech so that one, or a number of problematic issues may be resolved. Simply put, without escalation, many problems would not be resolved for the end user.
Wiki User
∙ 13y ago
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