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The role or significance of providing good customer service in modern marketing is explained in the following aspects:
- Competition is increasing, the products offered are becoming larger and more varied, so it is necessary to provide added value.
- Competitors increasingly are being matched in quality and price, so it is necessary to find a distinction.
- Customers are increasingly demanding, not only looking for price and quality, but also good service, friendly atmosphere, comfort, personalized service, a Serbian fast.
- If a customer is dissatisfied with the service or care, is likely to speak ill of one and tell of their bad experience to other consumers.
- If a customer receives a good service or attention, is very likely to return to buy our products or visit us again.
- If a customer receives a good service or care, is likely to recommend us to other consumers.
And finally, good service, not only must occur during the purchase process, but also must be present after the purchase, for example, to call the customer to know your impression of the product, or to send letters or greeting cards.
For all these reasons, today it is almost obligatory to provide good customer service or attention.
What else can I help you with?
How do you become a personal banker?
Good experience in sales/marketing and customer service
How logistics and customer service affect marketing?
Customer Service is a core function of marketing management but the deliverables of Customer Service are executed in Logistics. Where the marketing team have secured an order from a customer, that oder must be picked in warehouses and loaded on outbound trucks for delivery to the intended customer; thus if delivery is delayed and or wrong picking was made, then customers feedback will be not good. In fact, logistics cooks the fish and marketing only go and havest the fish.
What is the Meaning of unstated needs in marketing?
Are those needs by a customer, that aren't stated, which in other words are, good after sales service, good customer care etc, they are not state, but they are expected.
Why is organisation procedures important to give good customer service?
cause organisation is good
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
Why is teamwork so important in customer service?
because, the guest to give a good service and this service is a prepair for the in a team...so teamwork is a important
Why is it important to work as a team when delivering good customer service?
to fulfil customer needs and promoting your business
Is Siebel a good customer management service for a company as important as Oracle?
Siebel is a good customer management service for a company as important as Oracle. As a matter of fact the Seibel CRM software is produced by the Oracle company.
Why is image important and how does image help to promote good customer service?
How is emage important to customers and why?
Why do you think great customer service is s important to us at starbuks?
Without good customer service, no matter how good the product is, people wont enjoy going to Starbucks if the service isn't acceptable.
Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
How do I answer what is good customer service?
What is good customer service? This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have.
