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Customer Service is a core function of marketing management but the deliverables of Customer Service are executed in Logistics. Where the marketing team have secured an order from a customer, that oder must be picked in warehouses and loaded on outbound trucks for delivery to the intended customer; thus if delivery is delayed and or wrong picking was made, then customers feedback will be not good. In fact, logistics cooks the fish and marketing only go and havest the fish.

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How can poor customer service affect staff?

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How does the marketing affect customer value?

Marketing significantly influences customer value by shaping perceptions and creating connections between consumers and products or services. Effective marketing communicates the benefits and unique features of a product, enhancing its perceived worth. Additionally, it can foster brand loyalty and trust, which further increases customer satisfaction and perceived value over time. Ultimately, well-executed marketing strategies can lead to a deeper understanding of customer needs, aligning offerings with those needs to maximize value.


How does your behavior affect customer service?

My behavior significantly impacts customer service by influencing the overall experience and satisfaction of customers. Positive, attentive, and empathetic interactions can foster trust and loyalty, while negative or indifferent behavior can lead to frustration and dissatisfaction. By remaining professional and responsive, I can effectively address customer needs and concerns, enhancing their perception of the service provided. Ultimately, my attitude and approach directly shape the customer's experience and the reputation of the service.


What are the international marketing variables that controllable and uncontrollable that will affect coke?

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Marketing significantly influences customer value by shaping perceptions and creating connections between consumers and products or services. Effective marketing communicates the benefits and unique features of a product, enhancing its perceived worth. Additionally, it can foster brand loyalty and trust, which further increases customer satisfaction and perceived value over time. Ultimately, well-executed marketing strategies can lead to a deeper understanding of customer needs, aligning offerings with those needs to maximize value.


What are the international marketing variable that controllable marketing and uncontrollable that will affect coke?

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How financial implications can affect an organisations offer and customer service expectation?

Financial implications can significantly impact an organization's offerings and customer service expectations by limiting resources available for product development and support. Budget constraints may lead to reduced investment in quality materials or technology, resulting in lower product standards and diminished customer satisfaction. Additionally, cost-cutting measures might affect staffing levels or training programs, which can hinder the quality of customer service provided. Ultimately, an organization's financial health shapes its ability to meet customer needs and maintain competitive service levels.


How financial implications can affect your organisations offer and customer service expectation?

Financial implications can significantly influence an organization's offerings and customer service expectations by constraining budgets and resources. Limited financial resources may lead to reduced product features or lower service quality, impacting customer satisfaction. Conversely, a strong financial position allows for enhanced offerings and superior customer service, which can improve customer loyalty and competitive advantage. Ultimately, balancing financial constraints with customer expectations is crucial for sustainable growth.


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