0
Why is it not good idea to tell a customer about the time you were able to solve the computer problem of a very important person?
Wiki User
∙ 9y agoWant this question answered?
Be notified when an answer is posted
Add your answer:
Earn +20 pts
Why customer service excellence is important?
based on my experience, customer service is first person to handle with customer problem. they represent how does the company value is being integrated in pragmatic solution
Who is the most important person in retail?
The customer.
Why internal customer as important as external customer?
because internal customer is a person who provide service to external customer.
What is reliable customer service?
Reliable customer service is when you can rely on a person to help you and get the problem solved.
What does a person on a IT Helpdesk do?
someone who help the customer to fix there problem. or who give support.
An example of bad customer service?
if in any manner the person who come to you for your assistance regarding a product or service is not happy or satisfied with you logic and response whether the person sitting him is directly not related to his problem is a bad customer service. customer needs a good response to his problem whether it can be solved by him or not.
What does V I P customer service means?
very important person
How does the average computer help desk work?
The person at the front desk, or someone on the phone, will talk to the customer to find the problem. If the problem can be fixed in store, if the problem is field replaceable, then a certified technician will replace the faulty part. If it is a software problem, they will run tests to determine the problem. Sometimes they may need to send the machine away for repairs.
What is a sample conversation between A computer product show room sales person and a customer?
A conversation between a computer show-room sales person and a customer would discuss the different features of each product, the needs of the customer, price, and service terms. A quality sales person is knowledgeable about the products he sells, attentive to the customers needs, and has a friendly attitude.
What is the difference between computer and computing?
A Computer is a physical device, or a person, who computes. (Applies mathematics to a problem). Computing is the action of applying a mathemical process to a problem.
A customer calls you and explains in great detail a problem she has having with her computer What should you do?
First note down the issue that are being explained including who the customer is, address, and contact number. If you have the skills the you would need to ask the customer what occurred before the computer error started, what was she doing. This often will guide you to some resolution. If, again you have the skills level you ask the customer to undertake some simple diagnostics's, again depending on the severity of their issue. If however, the issue is above your skills level you should explain that to the customer, (very politely) that you need to "escalate" the call to another person and that you will pass on her details to that person and they will get back to her as soon as possible. You will then need to pass the call on to a more skilled person, and check if that call has been handled . A call to the customer will confirm this and act as an excellent customer service tool.
What role does the customer have during the project life cycle?
The customer first must identify the need or problem. some times the problem is identified quickly, as in a case of a disaster such as an earth quake or explosion. In other situation it may take months for a customer to clearly identify a need, gather data on the problem, and define certain requirements that must met by the person, project team, or contractor who will solve the problem. Customer also signs an agreement or contract with the organisation or person who is ready to undertake the project. -anshul.jain0562@gmail.com
