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Because the person answering the phone - will be the one the caller remembers ! Speaking clearly, and politely creates a good public image of the company the person works for. This usually results in more business.

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12y ago
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10y ago

People can't see your face so don't have visual cues as to your mood. It is advantageous to both parties to use courtesy to ease communication if you want to get your message across or obtain information, if that is what you're seeking.

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14y ago

For clarity of person and purpose in communication.

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Q: Why is telephone etiquette important to observed this when answering on making phone calls?
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