Small Business and Entrepreneurship
Management and Supervision
US Navy

Why professional service firms must pay more attention to retention strategies?

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Wiki User
10/04/2007

Professional service firms rely heavily on not only the skills of their employees, but the relationships that the clients form with those employees. The employees will gain knowledge about the clients business needs and history that are important to serve the client. Losing an employee in a professional service firm often results in losing that client, also. Therefore it is more important to retain that employee as compared to, say, an assembly line worker.