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They shouldn't, necessarily. Total Quality Management is a buzzword that has many incarnations, and many meanings, from one large firm to the next. Industries that depend highly on providing a value-added product, as opposed to a cheap commodity, may find some or all of the tenets of TQM useful for increasing profits. Other firms may find most of TQM too expensive to implement, considering what additional revenues they could hope to generate.

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9y ago

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