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I am going through this same problem right now. Today I called Lufthansa to cancel my refundable ticket and they informed me that a refund to my credit card would take SIX TO EIGHT WEEKS, which is absolutely ridiculous. I then asked for some sort of proof or confirmation that I had cancelled my itinerary (so that if need be, I can chase down my refund two months from now) and they informed me that it is against their policy to do so. What?!
I then asked if there was any way to log in and check the status of my refund. No. How can I prove to another Lufthansa agent that I did cancel my itinerary and am entitled to a refund? "You have to take my word for it".
Even if they do send me a refund eventually, this is a totally unacceptable business practice.
Wiki User
∙ 14y ago
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