Communications Equipment Operator

Answer 1

Communication equipment operators are usually employed as the operators of switchboards and/or telephones in a variety of institutions such as hospitals, employment services, and all forms of businesses. There are a couple forms of switchboards which include the private branch exchange (PBX) switchboard and the voiceover internet protocol (VoIP) switchboard. The operator controls calls, incoming and outgoing, as well as interoffice transferring.

In certain situations, the presence of an operator is necessary in order to help customers make wanted calls. In most cases, a voicemail system is able to perform the job although customers are still able to dial “0” in order to contact central office operators. These operators are typically in the employ of telephone companies and, although many aspects of the job have become obsolete, these positions are still necessary for some calls. For example, operators are necessary if the caller wishes to interrupt a busy line with an emergency call or in order to provide emergency numbers in the case of a natural disaster. And, of course, operators are responsible for aiding customers should any problems present with the automated systems.

In addition to managing switchboards, communication equipment operators may also perform clerical tasks such as filing, the organization of information, the handling of messages as well as the reception of visitors. Unfortunately, with the production of automated systems and programs, the need for switchboard operators has dwindled.

The primary training to be a communication equipment operator is achieved on the job as well as through professional classes for those wishing for an entry level position. It is not usual for employers to require a college degree of their operators although a high school diploma or GED is typically requested as well as good reading, writing, and speaking skills. Computer literacy is also a necessity and some employers require operators to take a test before hiring.

It is usual for communication equipment operators to be paid by the hour instead of by the year. The starting salary for switchboard operators is typically about $7.00 with the median salary averaging about $10.00. The starting salary for switchboard operators runs about $7.50 with the median being $14.00 an hour.