Doing Business With a Texas Car Insurance Company?

Answer 1

Texas is a unique state in the United States for a variety of reasons, but one reason is the Texas Department of Insurance (TDI), which is a State department responsible for identifying problems with car insurance companies and the agents that work for them operating in the State of Texas. This State department is responsible for overseeing Texas Car Insurance Companies similar to how the Better Business Bureau oversees local Businesses.

This Texas State department is intended solely to provide some protection for car insurance consumers in Texas, and while the Texas Department of Insurance may have limited jurisdiction in the case of some consumer complaints, as issues generally must be resolved in State court, their involvement encourages Texas car insurance companies to review the issues brought to their attention by a consumer more carefully. In addition, consumer complaints and inquiries help the Texas Department of Insurance assist other Texans and Texas drivers to identify problem car insurance companies and rogue insurance agents.

Once you have filed a claim with a Texas car insurance company, Texas law pertaining to deadlines in which the insurance company must act are initiated. These include:

The insurance company must respond within 15 days of the date it received the written claim. In most cases, this response requests that you document your loss and return that information to the car insurance company.

The insurance company has 15 business days upon receiving the submitted documentation to accept or reject your claim.

Once the insurance company agrees to pay a claim, it must send a check or draft within five business days.

If the insurance company cannot meet these deadlines, it must send a written notice explaining the reason; however, the company then has 45 days to either approve or reject a claim and no more.

You can learn about a Texas car insurance company, including the status of their state insurance license, a history of complaints, and a financial rating through an independent rating organization by contacting the Texas Department of Insurance's Consumer Help Line (1-800-252-3439 toll-free or 463-6515 locally in Austin, Texas) or by visiting the TDI website at http://www.tdi.state.tx.us.These can be valuable facts when you are considering buying insurance from a Texas car insurance company, or when you have other business to do with any Texas car insurance company.