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Whether your experience with a company was great or left a lot to be desired, taking an online survey is a great way to give that company feedback. Here's how taking an online survey benefits you just as much as the company you're taking it for.

Give Feedback On Your Own TimeTaking an online survey is a great way to give a company feedback in your home and on your own time. Many companies offer customers a survey directly after a transaction, whether you've purchased something online or in the store this survey can be on the receipt you receive for the purchase or sent to you in an email. Taking a survey this way benefits customers and businesses alike, because the customer is more likely to fill it out because of convenience, which gives the company more feedback. Online Surveys Are Quick and Without HassleBusinesses like to use online surveys because of their ease of use for both the business and the customer. Unlike a survey over the phone or through snail mail, taking an online survey is quick and easy for the customer. And, unlike waiting around for a manager after you've had a bad experience in a store, an online survey is completely without any hassle or confrontation. Potential RewardsSome companies that offer online surveys also offer small rewards for the customers who take them. If the company doesn't offer an online survey, you can use the contact information on the company's website to offer your feedback instead. For any feedback, whether positive or negative, a company may be willing to offer you a coupon for their products. Some companies may also be willing to refund or replace the product you bought, if it was defective in some way. Your Feedback Makes Everyone's Experience BetterCompanies use survey results to better their business and customer service, which makes your experience with the company better. By submitting your feedback, you can help a business to uncover flaws they may not realize they have, whether it's a problem with their website, high prices or bad customer service in one of their stores. Alternatively, an online survey is also a great way to let a business or specific employee know what they're doing right. No matter what type of feedback you offer, it can make a business better and help both you and other customers to have more enjoyable experiences with a company."
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