Service Representatives

Answer 1

Service representatives are a valuable asset to any company. They are the people that handle situations that can sometimes be difficult. Service reps might be employed in call centers or in a face-to-face settings. The most valuable personality that a service rep must have is patience.

Customer service reps are employed in just about any type of business setting. They are employed by insurance companies, telephone companies, electrical companies, medical facilities and so on. The most common work environment for service reps is telephone work in a call center. However, many are employed by banks or medical offices where they work as receptionists. This is where service reps have more of a face-to-face type of job. Reps who work in call centers do sit all day and thus it would be advantageous for them to have an ergonomic workstation. Many call centers are open 24 hours a day. Reps in those centers may be expected to work night shifts and weekends, especially if they are just starting out.

Service reps need to have a lot of patience. Sometimes irate customers will call and the reps need to learn how to deal with them. The reps learn how to do this mainly on the job. There are classes also that teach reps good customer service skills and how to deal with these kinds of situations.

A formal education is not needed to be a service rep. However, employers may take priority to hiring prospects who have had some form of secondary training. Reps do need to have computer and keyboarding skills. They have to be friendly and have a professional manner.

Service Rep jobs are growing at a faster than average growth. According to the Occupational Outlook Handbook, as of 2008 2,252,400 reps were employed in 2008. By 2018 that number is expected to grow by 18%. There is expected to be more job openings than job seekers. Bilingual, especially Spanish speaking, job hunters will have an especially easy time obtaining employment.

The salary of a service rep differs depending on the state in which the rep is employed and the type of company. The high end of the scale reaches $23, while the lower end goes down to $10.