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To reduce your hold time for our customers you have to be aware of the queues to your department and be pro active in watching your SLA or ABD rate. CSR's should be aware of what the minimum level is expected of them and by making sure that they are not in codes. CSR's should be able to roll there calls and update systems with the customer on line and not the use of a code after they have hung up.
ABD- Abandon rate of calls
SLA- Service Level of Answer
What else can I help you with?
How do you reduce cash operating cycle?
you use various ratios that identify the time taken which then allow you to take actions.
Did taxes increase or reduce?
Reduce
What is a purchases budget?
A purchases budget represents what a business plans to buy. It also calculates how much inventory it will hold over a given period of time.
What is Purchasing budget?
A purchases budget represents what a business plans to buy. It also calculates how much inventory it will hold over a given period of time.
How do you reduce cost to company?
You should start by reducing any necessary overheads for instance: Reduce Staffing to bare minimum. Move to a smaller premises. Shop around to reduce utility bills.
What can blister agents do to rubber glove?
Reduce the protection time provided by the gloves
How do plants reduce erosion?
their roots hold the soil in place
What is the synonym for to slow down?
hold up, delay, or reduce speed.
How do you reduce average handle time?
A Quick way to Reduce AHTTo Better understand this, let me break it down to bite size chunks. Average Handling Time Has lots of components. These components contribute to the total handling time for calls in the whole shift divided by the total number of calls.Components of AHT:1 Talk Time - total number of mins you spend talking to customers2 Hold Time - total number of mins you put your customers on hold3 After Call Work - total number of mins you spend wrappingup notations on the previous callThat being said, you must look into the indiviual components separately and find ways to reduce them.To reduce Talk Time - focus on product knowledge and customer service or sales skills. The more you know about your products and how to position them the shorter span of time you get to finish the callTo reduce Hold Time - focus on multi-tasking. Know how to pull-up all your resources in order to address customer's concern in the shortest span of time. You dont want to keep them waiting. So when you put them on hold for a span of two minutes, you find the solution to their concerns the moment you get back to them... ( for other tricks on reducing hold time, email me :) )To After Call Work - Again this has to do with being able to multi-task. From the start of the call, make sure you have done the notations on your stickies and have pasted them on other trackers before you finish the call.Now when you put them all together its:Example: Talk Time + Hold Time + After Call Work = AHTTotal AHT for a sample call is 20 minutes (just a sample)Talk Time (15 mins) + Hold Time (3 mins) + After Call Work (2mins)= AHT (20 mins)If you focus this week on reducing your hold time by 1 minute and reduce you after call work by another minute then you have slashed 2 minutes off you AHTTalk Time (15 mins) + Hold Time (3 mins) / 1 Min+ After Call Work (2mins) / 1 Min = AHT (20 mins)/ 2 Min : Reduced AHT 18 Min
Daewoo leganza automatic transmission HOLD buton?
it just puts the car in the lowest gear (2nd) In the hold the car will set of in second. mainly used to reduce torque to wheels to reduce wheel spin
Why did astronuats use silly putty?
To hold down tools and reduce bordom
Why do you hold your arm up high so as to reduce blood loss after a fall?
It's always best to reduce any and all blood loss.
Why do you need to hold your arm high when it is bleeding?
To reduce too much blood loss.
Which event allowed Allied forces to reduce Germany's hold on Europe?
The Invasion of Normandy.
How could you reduce the amount of pollution you create?
You can reduce the time you take in the shower.
Where can you leave your car and it wont get stolen on gta4?
it isn't stolen, it just disapears to reduce lag. you can put it in front of the safe houses in the yellow box that says "member parking only". if you park it their it will be garaged basically. you can hold 2, but if you hold 3, the first 2 will vanish 50% of the time, so i'd just have 2 at a time.
When was Hold Time - album - created?
Hold Time - album - was created on 2009-02-17.
