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What is Csr reporting?

CSR reporting, or Corporate Social Responsibility reporting, refers to the practice of companies disclosing their social, environmental, and economic impacts and contributions. This reporting provides stakeholders with insights into a company's commitment to ethical practices, sustainability, and community engagement. Typically, CSR reports include information on initiatives, performance metrics, and future goals related to corporate responsibility. By transparently sharing these details, companies aim to build trust and accountability with their stakeholders.


Are selling costs variable costs?

If selling costs varies with production level then selling costs are variable costs but if they remain fix then these are fixed costs.


What is the difference between actual costs and budgeted costs?

Actual Costs are costs which have occurred and can be reliably measured. Budgeted Costs are costs which have been estimated, possibly by using Forecasted Costs.


Variable costs are relevant and fixed costs are irrelevant?

Generally variable costs are relevant costs but if due to any decision fixed costs are also going to affected then fixed costs are also relevant costs.


How do you reduce hold time?

To reduce your hold time for our customers you have to be aware of the queues to your department and be pro active in watching your SLA or ABD rate. CSR's should be aware of what the minimum level is expected of them and by making sure that they are not in codes. CSR's should be able to roll there calls and update systems with the customer on line and not the use of a code after they have hung up. ABD- Abandon rate of calls SLA- Service Level of Answer