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Or you can make sure that your radio is not reading Err and turn off your radio, then turn it on again while simultaneously holding down 1 and 6. The radio serial number will appear, 4 numbers at a time, 8 in all. Use this serial number, and have your VIN number ready and give 1-800-999-1009 a call for your reset code! ---- The glove box may have the five digit code. There should also be a business card sized card with it. If these have been lost or not installed, and the radio is original equipment, then you can go about it in a couple of ways. Number one, you can remove the radio yourself, if you feel comfortable, and record any numbers on it. One of them will be the serial number and with it you can call any dealer, provide proof of ownership and they will give you the code, which they can track down on their network. Or, you can take it to ANY repair facility, have them remove the radio and call any dealer for the radio code.

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