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Direct customer service involves face-to-face interactions or real-time communication, such as phone calls or live chats, where representatives engage with customers to address their needs and issues immediately. Indirect customer service, on the other hand, encompasses support provided through non-real-time channels, such as emails, FAQs, or social media responses, where customers may not receive immediate assistance but can still find solutions and information. Both approaches are essential for creating a comprehensive customer service strategy that caters to different customer preferences and situations.
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What is the definition of indirect customer and direct customer?
indirect customers
Difference between indirect customer and direct customer?
Direct customer is someone dealing directly with the supplier, indirect customer is someone who deals with the supplier through an intermediary (agent, etc.)
Is service charge direct or indirect?
direct
What is a indirect and direct carer?
A direct career is a career who works first hand with the service user, For example, Support workers and physiotherapist. An indirect career is a career who is not in direct contact with the service user. They work around them. For example, A care taker or admin staff.
What is direct expenses and indirect expenses?
what is direct and indirect expense
What would you do if a customer came to you with a question that wasn't in your area of responsibility?
direct them to customer service
What is southwest airlines approach to direct and indirect conflict?
Southwest Airlines employs a proactive approach to both direct and indirect conflict by prioritizing open communication and a strong company culture. They emphasize a "warrior spirit" that encourages employees to address issues directly and collaboratively, fostering a positive work environment. Additionally, the airline focuses on customer service, aiming to resolve conflicts swiftly and effectively, which helps maintain customer loyalty and satisfaction. Overall, Southwest's approach is centered on transparency, teamwork, and a commitment to exceptional service.
Is Service Tax direct tax?
no service tax is not a direct tax. b'coz direct tax is directly imposed on person and it can't be transfered on the other person. Service tax is levied on service provided and it is levied and collected from clients. so service tax is an Indirect Tax.
The indirect satisfaction of wants is best obtained when?
Direct Satisfaction occurs when customers directly satisfy their needs and desires by performing actions on their own. Indirect Satisfaction is when a customer's requirements and desires are met in a non-direct manner. -I hope this helps-
Pattern of direct and indirect speech?
definition direct and indirect statement
Is VAT direct or indirect?
VAT is an indirect tax as it is based on a tax applied to the manufacture or sale of goods and services. Basically, VAT is mainly added to and paid for by a customer when making a purchase.
How are direct relationship and an indirect relationship different?
ones direct and the other is indirect..
