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It is possible to access the internet by way of a television if you have a Web TV unit installed. This unit is available from Sony, and it is usually installed to connect your television and your phone line. However, sometimes something will go wrong and it is important to know how to troubleshoot the problem depending on what the issue is. For instance, you might experience your Web TV does not display any pictures or any sound. There could also be a connection problem involving the phone line.

  1. If there is no picture and no sound, make sure the power cord is still plugged into both the wall outlet and into the unit itself.
  2. If those are properly in place, then check the audio and the video cable and whether or not they are connected properly. One end of the cable is supposed to go through the inputs on the television set and the opposite end is supposed to go through the outputs on the rear of the Web TV unit.
  3. Turn on the television set as well as the Web TV.
  4. To find a signal for the Web TV, press the input button on the remote for the television.
  5. If all else fails, try using a different audio and video cable to see whether the original cable has broken or is otherwise bad.
  6. For a connection problem, make sure the phone line is fully connected to both the wall outlet and the Web TV unit.
  7. If your home has broadband service, you should ensure that you have a DSL filter placed onto the phone jack. If this is not used, the DSL signal might interfere with the present phone line.
  8. Make sure there is still a dial tone by unplugging the cord from the wall and plugging it into a regular telephone.
  9. Like the other cable, try using a different telephone cord to tell whether the other cable was bad.
  10. If there was no dial tone but other phones around the house do, you may need to replace the wall jack or at least the wires. Make sure they have simply not just disconnected from the phone jack.
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12y ago

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