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If your insurance company has denied your claim, you should have been sent an Explanation of Benefits (EOB). Read this document carefully to determine the reason for the denial. Your insurer may simply be requesting more information about your claim. If so, gather the necessary information and resubmit your claim.

If the EOB is not simply asking for additional information, then you should contact the insurance company either by phone or in writing regarding the denial of your claim. The address and phone number of the insurance company should be listed on the EOB. Be sure to include your account number and any other important information that might help with the processing of your claim.

If you phone the insurance company, be sure to write down the name of the person you spoke with. This information is important for future communications with the insurer.

After you have learned the reason(s) for the insurance company's denial of your claim, you should resubmit your claim, attaching additional information to address each of the insurance company's concerns.

If the insurance company continues to deny your claim AND you think that they are wrong, then you can contact your State Insurance Department.

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