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A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?

Answer: What types of problem please explain. because with out we know issue we can't give suggetion. Allow the customer to speak without interruption. Refer to the customer by name whenever possible.


What actions are appropriate for a help desk technician to take when assisting customers?

Let a customer finish talking before asking additional questions.If you have to put the customer on hold, ask the customer for permission.


What two actions are appropriate for a help desk technician to take when assisting customers?

Let a customer finish talking before asking additional questions.If you have to put the customer on hold, ask the customer for permission.


What two actions should the technician take if the testing did not identify an exact cause?

Establish a new theory of probable causes. document correct the problem.


Which two actions pose a potential safety hazard to a technician?

A


What are the advantages of customer choices and actions?

eqillibrium


What actions may the psychiatrist take if the technician reports the inappropriate disclosure of the services?

The psychiatrist cannot take any action against the technician


Can a customer sue an employee for misconduct or negligence?

Yes, a customer can sue an employee for misconduct or negligence if the employee's actions caused harm or damages to the customer.


What is mean by homeothesis?

Homeothesis represents the determination to establish patterns of intention that shape feelings, thoughts and actions that establish preferred and desired outcomes


Can a customer sue an employee of a company for damages or misconduct?

Yes, a customer can sue an employee of a company for damages or misconduct if the employee's actions directly caused harm or injury to the customer.


Which of the following actions should be part of an effective virus protection plan?

establish network security procedures establish emergency response provide user education


The 4 PS of marketing are?

The 4p's of marketing are: Product:Ideas goods or services that satisfy customer needs Place(distribution):The ready, convenient and timely availability of products. Promotion:Activities that inform customers about the organization and its product. Price:Decisions and actions that establish pricing objectives and policies and set product prices.