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Why it is important to use words that the customer will understand?

Successful customer service relies on effective client interaction on a daily basis, this can be made extremely difficult if they are constantly being bombarded with confusing and unnecessary jargon. Clients like to have a full understanding of what is going on, and the easiest way of ensuring this is to communicate with them using clear and simple information and dialogue that everybody can easily understand and relate to.


Principles of body language that enable you to interpret customer feelings without verbal communication?

There are seven main principles of body language and each of them can help you to determine how a customer is feeling. Remember that the key to reading a personâ??s mood is to keep things in context, and understand that your body language will affect that of the customer.


Why it is important to communicate with customers appropriately?

It is of utmost importance that our customer should be satisfied from aur services or product , to bring satisfaction to customer it becomes important to take care of his need and requirements , things are to be manged from a customer`s view point and for that communication with customer becomes the need. e.g. every company has call centre or a helpline it is communication to get the right feed back to give improvements.


What are the some of things that can irritate people when dealing with customer service department?

The main thing is poor service which may be resulted from the following points starting with pressure of work,when customer service provider work with pressure automatic the customer will be irritated, personal problem such as stress,poor management when staff thinks the customer service is a job of someone not me,no commitment this is when people are not committed to the job,it is not my job which is a disease to many organization.If all happen to be seen by customer why cant he be irritated?


What is the purpose of paraphrasing?

To clarify the meaning of a sentence or passage

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