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If a customer cannot understand me, I would first assess the situation to identify the specific barrier to communication, whether it's language, terminology, or a misunderstanding. I would then simplify my language, use visual aids, or provide examples to clarify my points. Additionally, I would be patient and encourage them to ask questions to ensure they feel comfortable and understood. If necessary, I could also seek assistance from a colleague who may better communicate with the customer.
What else can I help you with?
Why is it important to use words the customer will understand?
stops the customer feeling stupid and thich also stops the customer keep asking questions like what do you mean and explain that et every other word
What is the difference between customer service and sales?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
What will happen if there is communication breakdown?
Pardon me? I'm sorry, I cannot understand you.
Why would one need to contact o2 customer services?
One would contact o2 customer services if he or she had questions about their account. Another reason would be for technical issues. Finally, customer service would be contacted to make a purchase.
What would you say if a customer was yelling?
You tell the customer nicely to please stop yelling and use an indoor voice.
Why would anyone want to buy a Saturn?
I understand their customer service is exceptional.
How do you understand the question of the customer?
Listen carefully to what the customer is asking
If a customer lives in a remote area and cannot afford a broadband what would the best ISP type be?
7
How do you use question to check that customer understand what you are telling them?
You can ask customers to repeat back what you just told them. Customers that cannot remember what you had just told them, you can ask them to write it down.
Customer cannot access network folder. Customer cannot send or receive email. Customer was able to access the network yesterday.?
Check all network connections.
You are assisting a customer who does not speak very clearly and is hard to understand What would you be MOST likely to do?
I would ask them to speak slowly because I was having difficulty understanding what they were saying
What are the release dates for Docstoc - 2011 Understand the Customer 4-2?
Docstoc - 2011 Understand the Customer 4-2 was released on: USA: 10 October 2013
What is a good sentence for cannot?
I cannot understand your question
How do you benefit an organization?
The best way to benefit an organization is to understand how you contribute to the organization. If you are a customer, purchasing a company's goods would benefit the company.
What questions your salesperson should ask for a customer?
A salesperson should ask questions that will help the salesperson to understand what products the customer is interested in. It is also helpful for the salesperson so seek to understand how much money the customer is looking to spend.
Can an employee ask a customer to leave after the customer tells the employee to shutup?
No the employee cannot.
How would you handle a situation where a customer is asking for something which is not in the interest of the company?
In such a situation, I would first listen carefully to the customer's request to fully understand their needs. Then, I would explain the company's policies or limitations while highlighting the reasons behind them, ensuring the customer feels heard and valued. If possible, I would offer alternative solutions that align with both the customer's interests and the company's policies. Finally, I would express appreciation for their understanding and encourage them to reach out for further assistance.
