If a customer cannot understand me, I would first assess the situation to identify the specific barrier to communication, whether it's language, terminology, or a misunderstanding. I would then simplify my language, use visual aids, or provide examples to clarify my points. Additionally, I would be patient and encourage them to ask questions to ensure they feel comfortable and understood. If necessary, I could also seek assistance from a colleague who may better communicate with the customer.
stops the customer feeling stupid and thich also stops the customer keep asking questions like what do you mean and explain that et every other word
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
One would contact o2 customer services if he or she had questions about their account. Another reason would be for technical issues. Finally, customer service would be contacted to make a purchase.
Pardon me? I'm sorry, I cannot understand you.
You tell the customer nicely to please stop yelling and use an indoor voice.
I understand their customer service is exceptional.
Listen carefully to what the customer is asking
7
Check all network connections.
You can ask customers to repeat back what you just told them. Customers that cannot remember what you had just told them, you can ask them to write it down.
Docstoc - 2011 Understand the Customer 4-2 was released on: USA: 10 October 2013
I would ask them to speak slowly because I was having difficulty understanding what they were saying
I cannot understand your question
No the employee cannot.
A salesperson should ask questions that will help the salesperson to understand what products the customer is interested in. It is also helpful for the salesperson so seek to understand how much money the customer is looking to spend.
The best way to benefit an organization is to understand how you contribute to the organization. If you are a customer, purchasing a company's goods would benefit the company.
Customer care is a series of the services which is priovided to the customer when he/she purchases things. These services help them to use and understand those things.