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New Clients are new. Never been there before. Regular clients are ones who come back over and over

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14y ago

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What is the difference between interpersonal communication and communication?

Interpersonal communication falls under the umbrella of communication. It is often defined as face-to-face communication between exactly two people. New theories define it as communication between two people who are close to each other.


Difference between broadband and wideband?

The terms "wideband" and "broadband" mean the same thing. It simply means that a signal or noise or channel has a wide bandwidth. Speed is the simple answer to the difference between broadband internet access and wideband internet access, but it is really more than that. Wideband is a fairly new level of high speed internet access that allows much smoother video streaming and gaming interaction via the internet. TimeWarner has introduced it for residential customers in New York City.


What is the typical relationship between new and previously-existing communications media?

New communications media often build upon or enhance previously existing forms, integrating their strengths while addressing limitations. This relationship can lead to the evolution of media, where new platforms emerge to complement or replace older ones, such as how social media has transformed traditional print and broadcast journalism. Additionally, new media can revive interest in older forms by providing them with a digital presence or context, creating a dynamic interplay between innovation and tradition. Overall, this relationship is characterized by adaptation, convergence, and sometimes competition.


What is the difference between mediated and unmediated form of communication?

Mediated communication forms are those where the person seems to be passive (i.e. listen/view/hear.) Thus, it includes television, radio, newspapers, etc. But unmediated communication are those where the individuals are participating/active. The biggest example is social media ( facebook,twitter,instagram etc). The individuals can form alliances, post their images or update status, tell their state of mind, therefore, making it their own new technological world.


What are some non therapeutic communication techniques?

Non-therapeutic Technique 1. Overloading * talking rapidly, changing subjects too often, and asking for more information than can be absorbed at one time. * "What's your name? I see you like sports. Where do you live?" 2. Value Judgments * giving one's own opinion, evaluating, moralizing or implying one's values by using words such as "nice", "bad", "right", "wrong", "should" and "ought". * "You shouldn't do that, its wrong". 3. Incongruence * sending verbal and non-verbal messages that contradict one another. * The nurse tells the patient "I'd like to spend time with you" and then walks away. 4. Underloading * remaining silent and unresponsive, not picking up cues, and failing to give feedback. * The patient ask the nurse, simply walks away. 5. False reassurance/ agreement * Using cliché to reassure client. * "It's going to be alright". 6. Invalidation * Ignoring or denying another's presence, thought's or feelings. * Client: How are you? * Nurse responds: I can't talk now. I'm too busy. 7. Focusing on self * responding in a way that focuses attention to the nurse instead of the client. * "This sunshine is good for my roses. I have beautiful rose garden". 8. Changing the subject * introducing new topic * inappropriately, a pattern that may indicate anxiety. * The client is crying, when the nurse asks "How many children do you have?" 9. Giving advice * telling the client what to do, giving opinions or making decisions for the client, implies client cannot handle his or her own life decisions and that the nurse is accepting responsibility. * "If I were you… Or it would be better if you do it this way…" 10. Internal validation * making an assumption about the meaning of someone else's behavior that is not validated by the other person (jumping into conclusion). * The nurse sees a suicidal clients smiling and tells another nurse the patient is in good mood. Other ineffective behaviors and responses: # Defending - Your doctor is very good. # Requesting an explanation - Why did you do that? # Reflecting - You are not suppose to talk like that! # Literal responses - If you feel empty then you should eat more. # Looking too busy. # Appearing uncomfortable in silence. # Being opinionated. # Avoiding sensitive topics # Arguing and telling the client is wrong # Having a closed posture-crossing arms on chest # Making false promises - I'll make sure to call you when you get home. # Ignoring the patient - I can't talk to you right now # Making sarcastic remarks # Laughing nervously # Showing disapproval - You should not do those things.