How do you fix error 8010850E?

Answer 1

This Error 8e5e0211 occurs because the Contact cache store in Windows Live Messenger might be corrupted.

TROUBLESHOOTING STEPS :

1. Ensure that msnmsgr.exe and wlcomm.exe is completely shut down

a. Go to Task Manager (press Ctrl + Alt + DeleteKey to bring up task manager option)

b. Go to Processes tab and look for msnmsgr.exeand wlcomm.exe program

c. If running, right click on the .exe files and select End process

2. Change the Microsoft Windows Explorer settings:

a. Go to Start, Run, Type explorer and click ok.

b. On the Tools menu, click

· Folder Options in Windows XP

· Organize and Folder and Search options in Windows Vista or Windows 7

c. On the View tab, in the advanced settings list, select Show hidden files and folders under Hidden Files and Folders.

d. Clear the Hide extensions for known file types check box.

e. Click OK to close the Folder Options window.

3. Delete Windows Live Contacts Folder:

a. Based on the operating system version, browse to the following location

· Windows XP:

Go to Start, click on My Computer

Browse to the location,C:\Documents and Settings\\Local Settings\Application Data\Microsoft

· Windows Vista and Windows 7:

Go to Start, click on Computer

Browse to the location, C:\Users\\AppData\Local\Microsoft

Note: Windows Logon name is the logon name that you use to sign in to Windows Operating system.

b. Locate and delete the Windows Live Contactsfolder.

c. Re-launch Windows Live Messenger and try to sign in again, and verify if the issue remains.

4. Try to sign in to Windows Live Messenger again.