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Connect it to your computer and make sure it's synced and backed up. Then, hold the home and power buttons and count to ten. It should look like it's off and it will disconnect from iTunes. Then take your finger off ONLY the power button and continue to hold the home button (will take a while) until it reconnects. It'll show a generic iPod in iTunes, so hit the restore button. Wait. Then once its done resetting, sync it to your last backup.

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12y ago

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