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The simplest example - would be email ! Before emails, businesses had to send bills, invoices etc by post - which could take days or weeks - especially during holidays such as Easter and Christmas.

Email is instantly delivered - enabling people to send invoices and such within minutes of receiving an order. This means the customer can be kept up to date with the state of their order, and the company can process orders much quicker - resulting in increased business.

As an example - I recently needed a replacement battery for my mobile phone. The cheapest one I found was on Amazon's web-site. I placed the order, my bank account was debited within minutes, and the battery was delivered in 48 hours. If I'd had to write to Amazon, the letter could have taken two days just to be collected from the post box. Add another day for delivery of the letter to Amazon, another day to process the order and two days for the postal service to deliver he battery - a total of sixdays.

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