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Expert systems and Artificial Intelligence (AI) play a crucial role in decision support systems (DSS) by enhancing data analysis and providing intelligent recommendations. Expert systems utilize knowledge from human experts to solve specific problems, enabling users to make informed decisions based on established rules and heuristics. AI, particularly through machine learning and data mining, can analyze vast datasets, identify patterns, and predict outcomes, thereby improving the accuracy and efficiency of decision-making processes. Together, they empower organizations to make data-driven decisions, optimize resources, and respond dynamically to changing conditions.

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