What can you do to fix a virus on a computer when the message appears that windows explorer has stopped working and windows is checking for solution to the roblem which was 15 hours ago?

Answer 1

Windows explorer error... try thisAre you sure is a virus? Because it seems to be a common Vista error,

Well this is what a know so far, hope it helps... same thing happen to me last night. I checked for virus and spyware (with norton and windows defender) the notebook was clean, but the problem persisted.

Just this morning I wrote to HP Costumer Care, here is what they said:

"The issue could be due to corrupted operating system files, incorrect

internet settings, etc..

I request you to perform the following options on your notebook in order

to isolate and resolve the issue.

If the issue persists, then please perform the full recovery in order

to resolve the issue.

For more information about Using HP Recovery Manager, please refer the

below link :

Select the option Restore PC to original condition with the Recovery

Manager if Windows Vista cannot be accessed in the link:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00809678

NOTE: Clicking the link may give an error indicating it is

invalid. Copy and paste the entire link in a new browser window.

This should resolve the issue."

I haven't tried anything yet.

Also, I read on a forum that someone with the same problem turned off User Account Control and that solved the issue.

I'm going to try to change the folder options, then I'll try to turn off the Usser Account Control (which is pretty much an useless application) and finally I'll try the recovery.

The worst part is that since the message appears about every 8 seconds you don't have much time to work in the solution, try over and over again till you do it fast enough