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When an outsourcing company answers chat requests in behalf of the client. Something similar to a call center except these are text based such as email and chat.

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16y ago

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Outsourced Online Chat/Email Support?

Outsourced online chat/email support refers to the practice of hiring a third-party company to handle customer inquiries and concerns through online chat or email channels. This can be a cost-effective solution for businesses looking to provide customer support without investing in an in-house team. However, there are potential drawbacks such as language barriers, cultural differences, and lack of product knowledge that can impact the quality of customer service provided. It is important for businesses to carefully evaluate the pros and cons before deciding to outsource their online support services.


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