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The Product: Electrohome 27E510

The Problem:

3rd Party Universal Remote when trying to "scan" for correct codes inadvertently activates a diagnostics setting on the TV set.

The Symptoms:

The word "FACTORY" appears on the upper left quadrant of the screen in RED letters & suddenly all controls are "Locked Out." Television will not respond to button presses on original remote or on it's built-in-buttons on the side panel. All settings/options are "Locked Out" & the TV can only be shut OFF by physically unplugging it. Additionally, when the TV is plugged back in, it is still in the "ON" state & remains in "Locked Out" state.

The Solution: (thanks to a couple of hard-working Support Personnel at NESA)

Plug TV back into power source. Wait until it powers up and the word "FACTORY" is visible on-screen.

Press 6-4-8-3 on the TV's ORIGINAL IR remote device.

You are now in the diagnostic settings Sub-Menu, & the word "ADJUST" will be on the screen.

Press "MENU" on your TV's ORIGINAL IR remote device.

The TV is now back to it's former fully-functioning state.

Randy From Canada

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16y ago

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