0
What else can I help you with?
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What are the factors influencing customer expectations?
One of the main things influencing customer expectations are what your competitors are doing. If you are competing with high-end retailers, your customers' expectations will be very different than if you are competing with Wal-Mart of McDonalds.
What factors shift the demand curve?
the price of the good, customer income,tastes, expectations,number of buyers,price of related goods.
What is the criteria of assessing customer relations?
Customer relations can be assessed by factors such as response time to inquiries, resolution of issues, customer satisfaction surveys, repeat business or referrals, and overall customer feedback. It is important to gauge how well the company is meeting customer needs and expectations through these criteria.
What are the key factors to consider when identifying and addressing business customer needs?
When identifying and addressing business customer needs, key factors to consider include understanding the customer's industry, their specific challenges and goals, their budget and timeline constraints, and their preferences for communication and service. It is important to gather feedback, conduct market research, and maintain open communication to ensure that the solutions provided meet the customer's expectations and requirements.
What is an example of a Culture complex?
An example of a culture complex is the practice of arranged marriages in some societies. This complex includes not only the act of arranging marriages but also factors such as family involvement, traditional beliefs, and social expectations related to marriage.
How do economic factors geographical factors historical factors and political factors affect my culture today?
This affect the culture as the culture you adopt must be in line with all the factors.
What are the factors that affect group norms?
Factors that affect group norms include the group's size, composition, cohesiveness, leadership style, goals, culture, and external influences. These factors can shape the expectations, attitudes, and behaviors of group members, ultimately influencing the development and adherence to group norms.
Is there a relationship between product performance and customer satisfaction?
Yes, there is definitely a relationship between product performance and customer satisfaction, although product performance is not the sole reason for customer satisfaction. It's a pretty simple formula, if the product performs well either to or above the customers' expectations, then their satisfaction of the product improves. If a product does not perform well, or is below the customers' expectations, then customer satisfaction decreases. Product performance is not the sole reason for customer satisfaction. Other factors include service, cost of maintenance, longevity of the product, consistency in performance of the product, and customer loyalty wherein someone may be more satisfied with a product that performs inferior to another simply because the customer is loyal to that product or company.
What are the critarial needed for a product to be satisfied?
For a product to be considered satisfactory, it needs to meet the customer's expectations in terms of quality, functionality, price, and performance. Additionally, factors like durability, reliability, and customer support can also contribute to overall satisfaction. Constant feedback from customers can help in assessing and meeting these criteria effectively.
What skill do you bring for customer service engineer job?
A customer service engineer is a professional who provides technical expertise for products and services an organization provides to customers. These professionals assist customers and the organization's sales team and may be required to travel frequently to customer locations or support sales representatives on sales calls. For the customer service engineer job person should have:- Personal experiences and expectations Identifying the Environmental factors The 'Core Competencies' of a professional and successful Service Engineer Comparing 'Modern-Consultative' and 'Adversarial' communication The Communication Cycle Key skills for 'Setting the Stage' Strategic Questioning skills Listening skills and the 'barriers to effective listening' Identifying - Customer Needs and Expectations 'Delivering the Result' - Customer orientated Achieving Customer Satisfaction and future commitment
What are the two factors to consider when Creating Customer Service Strategy?
The two factors that must be taken into consideration before creating and implementing a customer service strategy are the customer base and the product or service being offered.
