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Customer needs and expectations will be determined by:

-cultural factors

-socio-economic factors

-time

-age

-personality

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What influences a customers needs and expectations?

A customer's needs and expectations are influenced by various factors, including personal experiences, cultural background, and social influences such as family and peers. Marketing efforts, brand reputation, and customer reviews also play significant roles in shaping perceptions. Additionally, individual preferences and the context of the purchase, like urgency or specific use cases, can further impact what customers prioritize. Ultimately, a combination of emotional, psychological, and situational factors drives their expectations.


Identify customers needs and expectations in terms of public services?

Customers expect to have their needs met and their questions answered. They want to be able to trust in their public services to give them good service.


What is the customers evaluation of a good or service in terms of whether that good or service has met their needs and expectations?

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How does an organisation balance its needs with customer expectations and needs?

An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.


How do customers needs and expectations can differ at Alton tower?

Customers' needs and expectations at Alton Towers can vary based on factors such as age, group size, and purpose of visit. Families may prioritize safety, accessibility, and child-friendly attractions, while thrill-seekers might look for intense rides and adrenaline-pumping experiences. Additionally, visitors might have different expectations regarding service quality, wait times, and overall park ambiance. Understanding these diverse needs is key for Alton Towers to enhance guest satisfaction and ensure a memorable experience for all.


Why do customers have different needs and expectation?

Customers have different needs and expectations due to a variety of factors, including personal preferences, cultural backgrounds, and life experiences. Additionally, individual circumstances such as age, income, and lifestyle can influence what they seek from products or services. Furthermore, the rapid pace of technological advancements and changes in market trends can lead to diverse expectations among customers, as they may be influenced by different sources of information and social interactions. Ultimately, these variations reflect the complexity of human behavior and the uniqueness of each customer.


How do you anticipate customers needs and expectations when delivering service?

To anticipate customer needs and expectations, it's crucial to actively listen to feedback and analyze customer behavior and preferences. Regularly engaging with customers through surveys, social media, and direct communication can provide insights into their desires. Additionally, staying informed about industry trends and competitors allows for proactive adjustments in service delivery. By fostering a culture of empathy and adaptation, organizations can better meet and exceed customer expectations.


How do you monitor change in their needs and expectations?

Observations the best way to monitor change in their needs and expectations. Watching how someone acts will help you now if their needs or expectations are changing.


Why is it important to identify customer needs and expectations?

For a private limited company, it is important that customer research is carried out to identify a customers needs and expectations, in order to produce a product or service which is suitable in price, quality, quantity etc. This may be down through primary research such as. customer interview, survery etc.