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How do customers needs and expectations can differ?
Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.
What is the role of production orientation in marketing?
Product orientation is where the main focus is the product and not the market. A product is made so that it meets its own needs and not that of the markets, the needs of the customers are secondary to that of the products.
What is organizational market?
managers organize their enterprises by markets. each market has its won departments and expertise. this system allows the company to remain close to its customers. each unit determine what its own customers and deliver it without reference to the other units of the organization. each market has its own development, production, marketing and sales and corporate services.
What information do you need to provide good customer service explain where you would find this information and how you ensure you keep yourself up to date?
As for my own experience I always ask what the customer needs, drop everything you do to attain the customer`s needs and always give them a cheerful smile everytime you do a favor for them. And I always goole the best customers service in fastfood on line and read some tips in there to keep my self up to date. And always look eye to eye contact when serving the customer to make sure that the customers feel the sencerity of the service and recognize their presence.
What are apple store's aim and objectives?
To expand their sales to customers who have not yet own any Apple's products. To produce hassle free products that provides service and enjoyment for customers. Become the leading business in the mobile market
How do customers needs and expectations can differ?
Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.
Where can someone locate designs for a diamond necklace?
Union Diamond allows customers to design their own diamond necklace. The staff will work with customers to help them to pick the right design for their needs.
What is a positive connotation for the word selfish?
Independent - focused on prioritizing one's own needs and desires without being influenced by external pressures or expectations.
Needs and expectations of external and internal coustermers?
Your colleges in own department; staff in other departments, other staff teams, your own work team, supervisors & managers.· Come to work on time- Need· Be polite-Need · Answer calls quickly-Need· Get back to each other promptly with replies to queries-Need· Provide clear guidelines of what is expected of each other-Expectation· Define roles and responsibilities-Expectation· Be professional at all times-Need· Go the "extra mile" and exceed internal customer expectations-Expectation· Hold customer focus "round tables" to discuss each others needs-Expectation· Show respect-Need· Say THANK YOU!-Needthe importance of internal customers should never be underestimated. Without serving our internal customers well, we will never be able to serve and delight our external customers.
What is the role of production orientation in marketing?
Product orientation is where the main focus is the product and not the market. A product is made so that it meets its own needs and not that of the markets, the needs of the customers are secondary to that of the products.
What is an external customer for a college?
Your internal customers are all your colleagues who may need your assistance in order to serve their own customer. These include all of the following · Staff in other departments - they may want to get information from you about a job that you complete · Colleagues in your own department - they may need support from you to complete work that they are needing to do · Supervisors - they could be needing you to complete something for the team · Managers - they may request you for information Your external customer will contact or speak to the organisation because they feel they can meet their needs, these could be in the form of goods or services. Businesses have to understand who their customers are and what they need. New and existing customers - new customers are attracted by adverts but they need to have their expectations met in order to become regular customers. These regular customers may well expect to be greeted by name and that the staffs know their preferences. Individuals and groups - many businesses have large groups that deal with their company. These customers may well expect to have special discounts and facilities to deal with them. Also families often have special needs that they need to be sorted eg changing facilities for their child. Business Customers - these customers will have specific needs and will expect to have prompt and professional responses to their requirements. They may also want special deals, discounts for bulk buying and a good after-sales service. Different cultures- foreign customers may require different needs. They often don't speak very good English and they will often have a different culture to English customers and have different expectations to what they expect. Customers with special needs - businesses will often have customers with special needs as they have a disability, this could be mobility, deafness or sight problems. Therefore the business needs to ensure that they provide facilities that will provide them with support in the organisation. Each of your customers will require a certain amount of needs and expectation provided. A need in an essential requirement An expectation is based on previous experience. These needs and expectations may fall under the following: · That they get accurate information about the product and that it is reliable. A reasonable customer will accept a minor error if it is sorted and does not cause them harm or inconvenience. They need a reasonable level of accuracy and reliability but they may expect more if the business has been very good in the past. · All customers will expect to get up-to-date information and advice. This may need to be tailored to the needs of the individual. · All businesses need to know the type of assistance and help that their customers might need and ensure that this is provided. · Sometimes you may have a customer with a problem this should be sorted if possible by the member of staff or if not possible passed to the supervisor to sort. · All organisations targets set by the business need to be met this may be answering the phone within a certain time frame. · Visitors to the organisation need to know what to do in there is an emergency and all health and safety hazards need to be eliminated.
Behavior types has a moderate to high concern for their own need and the needs of others?
Individuals with this behavior type are likely to prioritize their own needs but also show consideration for the needs and well-being of others. They strike a balance between self-care and supporting those around them. They may demonstrate empathy, compassion, and a willingness to help others without sacrificing their own well-being entirely.
What brand of phones are the best for personal use?
Every person has their opinion as to what phone is best for their own personal use. Many factors are involved in deciding what is the best brand to go with for your personal needs. Customers have to ask themselves what they are going to use the phone for and if the product they are looking at fits their needs. Many customers may want keyboards for texting or want a touch screen for Internet usage. Other customers may be looking for simplicity. Once you have determined your own personal requirements, it is best to look around and see what is available that meets your needs.
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentees?
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentee's ideas
How do you live up to your own expectations?
Aim low
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentees ideas?
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentee's ideas
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentee's ideas?
Which type of feedback is used by the mentor in his own words to demonstrate understanding of the mentee's ideas
