What are the rights of consumer?

Answer 1

As a customer I have the right: 1. To have my precious time respected by the company's customer service department in every situation. My issue should be resolved in a single phone call or e-mail by one representative who speaks clearly, is easy to understand and has access to my customer records. 2. To be treated with courtesy and respect. After all, I paid money to the company, and have every reason to expect customer service that addresses my individual needs. 3. To have adequately trained reps who know enough to actually solve my problem. They should be able to provide me with a case number I can use for a credit if I don't receive great service. And I should be able to call or e-mail the same rep should the need arise. 4. To receive quality customer service - including an easy-to-use menu with a minimum of clutter to quickly reach a rep - or be compensated for my time and effort. 5. To rapid access to a live person at a company with sufficient staff so I'm not kept waiting on hold for more than 10 minutes. If I am, I'll receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if the first CSR doesn't have my records or can't solve my problem and has to transfer my call. 6. To get a negotiable credit if I have to speak with more than two CSRs trying to resolve my issue. I also have the right to a negotiable credit if I ask for a supervisor and none is available. 7. To receive a negotiable credit if I'm billed incorrectly and have to call or e-mail to fix the problem, or I'm given the wrong information to fix my problem by any of the reps, compelling me to call back or send another e-mail.

Answer 2

Consumers have lots of rights. Some rights of consumers are the right to safe products, the right to information and education about products, and the right to express discontent or satisfaction with products and to expect some type of fair recompense for faulty products that cause harm.