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I'm afraid your question is not very clear. Your heat pump is basically an air conditioning unit with back up heat strips. If your thermostat is wired correctly and I'm certain it was from the factory, then the AC and heat strips will never come on at the same time. Is it not going into cooling mode? Ruud has wiring diagrams for most all their equipment on the internet. With a little research, you should be able to find yours. The Model # of your heat pump is the key to that.

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16y ago

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