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The ITIL process responsible for analyzing risks and countermeasures is known as Risk Management, specifically within the framework of ITIL's Service Management practices. This process involves identifying, assessing, and prioritizing risks to IT services and implementing measures to mitigate or manage those risks effectively. It aims to enhance service reliability and minimize potential disruptions to service delivery. By proactively managing risks, organizations can ensure better alignment of IT services with business objectives.

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4w ago

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