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· Sales and Production: Sales must know production schedules and agree delivery dates of orders with Production so customers are not promised dates which cannot be met.

Production must tell Sales about production problems which will affect customers.

· Sales and Finance: Finance must know about customer enquiries to check their credit rating before sales are made. Finance will be involved when discounts are agreed or when there are problems with customer payments.

· Distribution and Finance: Finance must know when goods have been dispatched so that invoices can be sent out.

· Finance and all other departments: Finance monitors departmental spending and the achievement of financial targets.

· Human Resources and Finance: Will liaise over salary increases and bonuses.

Customer Service, sales and marketing: Customer Service must pass on customer feedback that could affect future product developments or future sales.

· Distribution and Sales: Sales must be able to inform customers when deliveries are due and be aware of any problems.

· Sales and Marketing: Must liaise over sales promotions and adverts so that sales staff can expect/handle enquiries.

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